Group Product Manager, Core Experience
Core
Leads product strategy and execution for the end-to-end trip lifecycle, guest core experience, operational cost efficiency, and AI-powered support on a car-sharing marketplace platform.
Role type
Senior Group Product Manager (Strategy & Team Leadership)
Builds
Self-serve tools, AI-powered support interfaces, and streamlined agent workflows for guest trip management and issue resolution.
Domain
Ride-sharing / Car-sharing marketplace / Customer Experience
Deliverable
production ML models | product features
Required skills
Product strategy definition, team leadership (managing PMs), rigorous experimentation design, operational fluency, AI/automation product judgment, cross-functional partnership, P&L-adjacent metric ownership
Preferred skills
Marketplace experience, digital experiences facilitating physical interactions
Technologies
AI tools, automation frameworks
Responsibilities
Set and own product strategy for the end-to-end trip lifecycle; Design self-serve tools and AI-powered support solutions; Directly manage and develop two product managers; Build a shared discipline of rigorous experimentation and measurement; Partner with Operations, Analytics, Engineering, and Design to translate guest needs into roadmaps; Represent the product area in company-level forums and leadership groups
Seniority
Senior, hands-on IC with team leadership