Technology Operations Engineer II (System Administrator)
Core
Resolve complex technical incidents and support enterprise systems (AzureAD, Intune, M365) to ensure platform reliability and service quality for Pax8's internal teams.
Role type
Senior System Administrator / Technology Operations Engineer
Builds
Internal IT support services, platform stability, and operational processes
Domain
Enterprise IT Operations / Cloud Infrastructure
Required skills
Incident management, root cause analysis, change management, identity management, device management, cloud infrastructure administration, automation, knowledge base creation, mentoring
Preferred skills
MS‑100/MS‑101 certification, AZ‑104 certification, AWS Solutions Architect Associate, ITIL framework knowledge
Technologies
AzureAD/Entra ID, Intune, Microsoft 365, Teams, SharePoint, OneDrive, Exchange Online, AWS, Azure, ServiceNow, Jira
Responsibilities
Diagnose and resolve complex incidents involving hardware, software, and cloud services; serve as primary escalation point for Level 1 engineers; perform compliance checks and system health monitoring; plan and implement standard changes; mentor Level 1 engineers; create and maintain knowledge base articles and runbooks
Seniority
Mid-Senior, hands-on IC
