Technology Operations Engineer II (System Administrator)
Core
Resolve complex technical incidents and support enterprise systems for Pax8's internal teams and platforms.
Role type
Senior System Administrator / Technology Operations Engineer
Builds
Internal support services, platform reliability, and operational excellence for Pax8
Domain
IT Operations / Cloud Infrastructure / Enterprise Identity Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Advanced troubleshooting, incident management, root cause analysis, change management, platform administration, mentorship, documentation
Preferred skills
ITIL framework knowledge, automation initiatives, knowledge base creation
Technologies
AzureAD/Entra ID, Intune, Microsoft 365, Teams, SharePoint, OneDrive, Exchange Online, AWS, Azure, ServiceNow, Jira
Responsibilities
Diagnose and resolve complex incidents involving hardware, software, and cloud services; Serve as primary escalation point for Level 1 engineers; Support configuration and administration of enterprise platforms; Plan and implement standard changes within change management frameworks; Create and maintain knowledge base articles and runbooks; Mentor and coach Level 1 engineers
Seniority
Mid-Senior, hands-on IC