Manager, Claims Recovery & Subrogation Strategy
Core
Lead a hybrid team of internal and external agents to maximize recovery efforts, oversee subrogation with guests and third-party insurers, and manage global debt collections for Turo's peer-to-peer car sharing marketplace.
Role type
Manager, Claims Recovery & Subrogation Strategy
Builds
Recovery and collections operations for Turo's marketplace
Domain
Peer-to-peer car sharing / Insurance recovery / Debt collections
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
subrogation strategy, vendor management, operational strategy design, data analysis, regulatory compliance knowledge, negotiation, cross-functional partnership
Preferred skills
litigation escalation management, KPI monitoring, industry trend analysis
Technologies
Google Suite, CRM/case management systems
Responsibilities
Lead and coach hybrid internal and external agent teams; oversee subrogation efforts with guests and insurance carriers; manage relationships with external collections agencies; develop strategies to maximize recovery rates; determine escalation paths to litigation; monitor recovery KPIs and vendor performance; partner with claims, legal, and finance teams on policies and process enhancements.
Seniority
Manager, hands-on leadership
