On-Site Customer Service Representative - Little Rock, AR
Core
Answer inbound calls from healthcare members and providers, input data, and resolve service inquiries via telephone and email.
Role type
Customer Service Representative
Builds
Healthcare benefits navigation and care management services
Domain
Digital healthcare / Health insurance administration
Deliverable
client delivery
Required skills
Inbound call handling, data entry, HIPAA compliance, Microsoft Office (Word/Outlook), keyboard proficiency, multi-tasking, program benefits knowledge
Preferred skills
Medical records experience, ROI request knowledge, stakeholder rapport building
Responsibilities
Identify and prioritize caller needs, formulate resolution plans, document communications accurately, escalate issues internally, educate callers on program benefits, meet call center metrics
Seniority
Entry-level, individual contributor
Sourced via workday · Listed on CareerPlan, which tracks 878,000+ jobs from 20+ sources.