On-Site Customer Service Rep - New York, NY
Core
Answer inbound calls from healthcare members and providers to resolve inquiries, input data, and provide customer service via telephone and email.
Role type
Customer Service Representative
Builds
Supports Sharecare's healthcare management platform for health plan sponsors, health systems, and physician practices.
Domain
Digital Healthcare
Deliverable
client delivery
Required skills
Data entry, telephone communication, email communication, problem analysis, program explanation, computer tools usage, HIPAA regulations knowledge, Microsoft Word & Outlook, keyboard proficiency, internet navigation
Preferred skills
Customer service experience, multi-tasking, team collaboration, fast-paced environment adaptability
Responsibilities
Identify and prioritize caller needs, formulate resolution plans, maintain customer satisfaction, perform problem analysis, educate callers on program benefits, process and document information accurately, escalate issues internally