Certified Health Coach - Remote
Core
Conduct telephonic and chat-based coaching conversations to help members reduce high-risk behaviors and adopt healthier habits.
Role type
Health Coach (behavior change)
Builds
Individual health improvements and population health outcomes for clients
Domain
Healthcare / Wellness
Deliverable
client delivery
Required skills
Motivational interviewing, telephonic communication, behavior change coaching, documentation software proficiency, data entry, Microsoft Office
Preferred skills
Chat-based coaching experience, contact center metrics experience, knowledge of lifestyle topics (smoking cessation, weight management, nutrition, exercise, stress reduction, sleep)
Responsibilities
Engage and enroll eligible participants in health programs, provide individualized coaching to reduce high-risk behaviors, chase non-responsive members, coordinate with nurses and external vendors, track member progress and program efficacy, adhere to strict scheduling and caseload requirements.