Cyber Expert Support Engineer - Japan
Core
Last line of support for complex cyber security incidents and technical troubleshooting for Acronis Cyber Protect products serving MSPs.
Role type
Senior IC Cyber Expert Support Engineer
Builds
Customer resolution and product reliability for Managed Service Provider partners
Domain
Cybersecurity / Data Protection / IT Operations
Deliverable
client delivery
Required skills
Windows Server troubleshooting, Linux/UNIX CLI power user, Security incident analysis (ransomware/malware/EDR), Networking analysis (Wireshark/tcpdump), Virtualization management (VMware/Hyper-V/KVM), Database management (SQL/Oracle/MySQL)
Preferred skills
RedHat/Linux Foundation certifications, CompTIA Security+, Cisco/Juniper certifications
Technologies
Acronis Cyber Protect, Windows Server, Linux/RedHat, VMware ESXi, Microsoft Hyper-V, KVM, Virtuozzo, Wireshark, tcpdump, iperf, MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp
Responsibilities
Troubleshoot and resolve complex technical incidents for MSP partners, Analyze and mitigate security threats like ransomware and malware, Interact with Engineering and Business departments to resolve issues, Develop documentation and technical articles, Mentor junior team members
Seniority
Senior, hands-on IC