Professional Services Specialist with French language
Core
Single Point of Contact for Acronis partners and end customers, driving initiatives for stability, satisfaction, and recurring revenue goals.
Role type
Professional Services Specialist (Technical Account Manager / Project Manager)
Builds
Implementation, consulting, and integration projects for MSPs and end customers
Domain
Cyber protection, data protection, backup, disaster recovery, SaaS/IaaS
Deliverable
client delivery
Required skills
Project management, technical hands-on experience in SaaS/IaaS/storage/hypervisors/backup/DR/RestAPI, IP network design/administration, DC/infrastructure design/operations, DB administration, server administration, business analysis, risk management, relationship management
Preferred skills
Python scripting
Technologies
SaaS, IaaS, storages, hypervisors, backup, disaster recovery, RestAPI, IP networks, databases, servers
Responsibilities
Develop responses to RFIs/RFPs and technical/commercial proposals; Develop PSA and SOW with Sales/Legal; Manage project plans for implementation and consulting; Collaborate with R&D/Support to clear technical roadblocks; Consult on product line functionality and new releases; Review customer implementation plans and recommend best practices; Track customer run rates and manage remediation plans; Update customers on support cases and feature requests; Manage process escalations and executive summaries; Provide feedback to Product Management; Conduct quarterly review meetings; Manage internal organization development projects
Seniority
Mid-level, hands-on IC
