IT Operations Support I
Core
First-level monitoring, alert triage, incident documentation, and service-health support in a 24/7 IT Operations Center.
Role type
Entry-level IT Operations Support Specialist
Builds
Enterprise systems monitoring, incident response, and operational continuity for campus IT services
Domain
Higher Education IT Operations
Required skills
Incident documentation, alert triage, ITSM procedures, basic networking, system monitoring, troubleshooting, shift handoffs
Preferred skills
CompTIA A+, Network+, Security+, ITIL Foundation, NOC experience, customer service
Technologies
ITSM/ticketing systems, monitoring tools, word processing, spreadsheet applications
Responsibilities
Monitor enterprise systems and platforms for service health, Identify and escalate alerts and incidents per ITSM procedures, Respond to customer and stakeholder communications, Maintain documentation and troubleshooting guides, Conduct operational walkthroughs for data center and facilities, Train and supervise departmental student workers
Seniority
Entry-level, hands-on IC