Senior IT Professional I
Core
Provide technical oversight for administering complex SaaS applications and ensuring compliance with technical standards for the Texas A&M University System.
Role type
Senior IT Operations & Support Specialist (SaaS Administration)
Builds
SaaS application configurations, integrations, and compliance reporting for university system operations
Domain
Higher Education / Enterprise SaaS / Records Management
Required skills
SaaS application administration, system monitoring and troubleshooting, user access management, system integration, data compliance and retention, reporting and dashboard development
Preferred skills
Law enforcement records management systems experience, records retention schedules, scripting (PowerShell, Python), ITIL certification, CJIS certification
Technologies
SaaS platforms, ERP, Identity management, CRM, LERMS, Bl platforms, PowerShell, Python
Responsibilities
Configure and maintain SaaS applications; Monitor system performance and troubleshoot issues; Manage user access and permissions; Support implementation and upgrades of SaaS applications; Develop and manage interfaces with internal and external systems; Ensure data accuracy and compliance with records management policies; Assist with audits and reporting; Maintain system documentation; Develop training materials for end-users; Develop and optimize reports and dashboards; Manage data exports, imports, and transformations
Seniority
Senior, hands-on IC
