Learning and Instructional Design Support Specialist I
Core
Provide technical support, training, and troubleshooting for the Learning Management System (LMS) and instructional technologies to faculty and students in a hybrid/online business school environment.
Role type
Learning and Instructional Design Support Specialist
Builds
Seamless course experiences for Mays Business School faculty and students via LMS and integrated tools
Domain
Higher Education / Instructional Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
LMS troubleshooting, instructional design basics, ticketing system management, data analysis for feedback, project management, educational technology knowledge
Preferred skills
Canvas experience, higher education background, Team Dynamix proficiency, online learning environment expertise, staff training experience, Zoom/Google/Microsoft Suite fluency
Technologies
Canvas, Team Dynamix, Zoom, Microsoft Office Suite, Google Suite
Responsibilities
Troubleshoot and resolve LMS and learning technology issues; Provide triage support and training via ticketing systems and communication platforms; Assist in testing new applications and system configurations; Develop and update user guides and training materials; Support course preparation by assisting faculty with instructional materials; Conduct just-in-time training sessions for faculty; Collect and summarize student feedback data; Manage assigned projects using project management systems
Seniority
Entry-level, no prior experience required
