Business/Data Analyst - Training & Certification
Core
Use data analytics and insights to drive customer engagement, increase consumption, and support renewals for Red Hat Learning Subscription (RHLS) customers throughout the post-sale lifecycle.
Role type
Senior Business/Data Analyst (Training & Certification)
Builds
Scalable reporting, analytical models, dashboards, and automated monitoring mechanisms for RHLS consumption and engagement metrics.
Domain
Enterprise Open Source Software / Customer Success Analytics
Deliverable
dashboards & analysis
Required skills
SQL, Python, statistical analysis, machine learning, data integration, data visualization, business analysis, KPI definition
Preferred skills
Customer success analytics, stakeholder management, proactive strategy development
Technologies
SQL, Python
Responsibilities
Establish regular touchpoints with internal stakeholders to understand learning progress and adoption challenges; Collect, integrate, and analyze data from multiple internal sources to develop a comprehensive view of customer engagement; Build and maintain analytical models, reports, dashboards, and automated monitoring mechanisms; Partner with sales and data teams to translate business requirements into data solutions; Continuously analyze consumption data to identify trends and develop proactive engagement strategies; Define and document business requirements, KPIs, and success measures.
Seniority
Senior, hands-on IC
