Technical Account Manager - OpenStack
Core
Deliver strategic technical and architectural guidance to key customers to optimize their Red Hat infrastructure, acting as a trusted advisor and advocate.
Role type
Senior Technical Account Manager (OpenStack)
Builds
Customer success and retention through proactive coaching, issue resolution, and platform adoption.
Domain
Enterprise Open Source / Cloud Infrastructure / OpenStack
Deliverable
client delivery
Required skills
OpenStack core components troubleshooting, Ceph cluster storage, Linux OS administration, OpenShift Container Platform knowledge, upstream open source involvement, enterprise account management, technical review and investigation, solution pattern development.
Preferred skills
Red Hat OpenStack Platform (RHOSP) expertise, Container architecture understanding, non-bare metal environment deployment experience.
Technologies
OpenStack, Ceph, Linux, OpenShift
Responsibilities
Perform technical reviews to proactively identify and prevent issues; respond to online and phone support requests; deliver portfolio updates and assist with upgrades; manage customer cases and maintain documentation; create customer engagement plans; engage with field teams and product engineering to develop solution patterns; travel to visit customers, partners, and conferences.
Seniority
Senior, hands-on IC with strategic advisory responsibilities
