Consumer Care Specialist – Backline (CDD)
Core
Handling escalated consumer tickets, order tracking, and analyzing non-compliant returns for European e-commerce customers.
Role type
Consumer Care Specialist (Backline)
Builds
Consumer support workflows and return resolution processes for Columbia Sportswear.
Domain
Retail / E-commerce / Consumer Support
Deliverable
client delivery
Required skills
Ticket management, logistics investigation, return analysis, written communication, process adherence, adaptability, problem-solving
Preferred skills
English (fluent), German (preferred), French (plus), experience in service customer roles
Technologies
Ticketing systems, logistics platforms, CRM tools
Responsibilities
Process escalated consumer tickets from call centers, investigate lost packages with carriers, analyze non-compliant returns and determine next steps, communicate with consumers in writing, collaborate with Frontline and Warranty teams.
Seniority
Entry-level to Junior, hands-on IC
