Consumer Services Representative
Core
Represent the cooperative and assist members with establishing, maintaining, and disconnecting electric and fiber services, as well as handling billing and account inquiries.
Role type
Consumer Services Representative
Builds
Electric and fiber service accounts for local community members
Domain
Utilities (Electricity & Broadband)
Deliverable
client delivery
Required skills
Customer service, conflict resolution, billing administration, account management, office equipment operation, Microsoft Office proficiency
Responsibilities
Assist members with establishing, maintaining, and disconnecting electric and fiber services; Handle billing, payment arrangements, and account information; Resolve member complaints and refer specific problems to appropriate personnel; Represent the cooperative in a friendly and professional manner to visitors and contacts.