Atlassian Software Engineer
Core
Design, implement, and maintain the Atlassian ecosystem (Jira, Confluence, JSM) to enable collaboration, process automation, and operational excellence across engineering, IT, and business teams.
Role type
Senior Atlassian Platform Engineer / ITSM Administrator
Builds
Scalable Atlassian platform configurations, integrations with CI/CD and identity systems, and automated workflows.
Domain
Enterprise IT Operations / IT Service Management (ITSM)
Deliverable
infrastructure
Required skills
Atlassian ecosystem mastery (Jira, Confluence, JSM), workflow and process design, platform integrations, governance and standards, reporting and analytics, automation and scripting, agile fluency, ITSM knowledge, business translation, problem solving
Preferred skills
Atlassian certifications (ACP-620, ACP-120, ACP-420), DevOps toolchain familiarity (GitHub, Jenkins, PagerDuty)
Technologies
Jira Software, Jira Service Management, Confluence, ScriptRunner, Groovy, REST APIs, Python, PowerShell, GitHub, Jenkins, PagerDuty
Responsibilities
Manage and optimize Atlassian tools and add-ons; design and implement Jira workflows, custom fields, permissions, and automation rules; build and support integrations with enterprise systems; develop and enforce best practices for tool usage and data integrity; create dashboards and reports to measure performance; leverage automation and APIs to streamline processes; provide tier-3 support and enable teams through documentation and training; lead upgrades and migrations.
Seniority
Senior, hands-on IC with strategic process ownership
