Retail IT Business Coordinator
Core
Primary local IT point of contact for Retail in Guatemala, bridging business stakeholders, station operators, and Regional/Global IT teams to translate operational needs into IT actions and ensure project closure.
Role type
Retail IT Business Coordinator (Hands-on IC)
Builds
Local workstreams for projects, enhancements, and vendor activities for Puma's retail operations in Guatemala.
Domain
Retail / Energy / Oil & Gas / Logistics
Required skills
Business analysis, IT operations coordination, Vendor management, Incident/Change/Problem management, Functional testing (UAT), Stakeholder communication, Field site visits, Project tracking, Spanish (fluent), English (working proficiency)
Preferred skills
Retail/Energy/Oil & Gas experience, POS/store systems knowledge, Infrastructure/networking in distributed environments, ITIL certification, Multicultural organization experience
Technologies
POS, store/site systems, loyalty platforms, fleet systems, IT service management tools
Responsibilities
Translate business needs into IT requirements, coordinate local project workstreams and vendor activities, conduct field visits for testing and validation, manage incident escalation and service continuity, track milestones and risks to closure, provide operational reporting to Regional IT.
Seniority
Mid-Senior, hands-on IC
