Engineer I,Systems Reliability Engineering
Core
Provide hands-on production support and operations for the BCOM B2B commerce platform, ensuring stability and minimal business disruption.
Role type
Junior IC systems reliability engineer (production support)
Builds
B2B commerce platform stability and reliability
Domain
E-commerce / B2B commerce / Enterprise IT
Required skills
incident triage, root cause analysis, incident response, post-incident reviews, support documentation, runbook creation, platform monitoring, batch process monitoring, alert management, ITSM processes, escalation procedures
Preferred skills
SAP, Adobe Experience Manager (AEM), middleware integration patterns, observability tools, e-commerce platform support, order management systems, checkout processes
Technologies
SAP, Adobe Experience Manager (AEM), middleware, observability tools
Responsibilities
Provide end-to-end production support for BCOM applications, Perform incident response and contribute to post-incident reviews, Create and maintain support documentation and runbooks, Monitor platform health and alerts, Partner with product teams on releases and continuous improvement
Seniority
Junior, hands-on IC
