Engineer III, Systems Reliability Engineering
Core
Lead daily production support and operations for the BCOM e-commerce platform, ensuring stability and incident resolution.
Role type
Senior IC systems reliability engineer (production support)
Builds
Durable support organization focused on reliability, operational excellence, and business continuity for BCOM applications
Domain
E-commerce / B2B commerce platforms / Order management systems
Required skills
IT production support, application operations, e-commerce platform support, incident management, root cause analysis, knowledge management, technical leadership, mentoring
Preferred skills
SAP, Adobe Experience Manager (AEM), middleware integration patterns, observability tools, ITSM processes
Technologies
SAP, Adobe Experience Manager (AEM), middleware, observability tools
Responsibilities
Provide end-to-end production support for BCOM applications including incident evaluation and issue resolution; Lead incident response, post-incident reviews, and problem management; Guide knowledge management through development of support documentation and runbooks; Provide daily technical leadership and mentoring to India-based operations engineers; Partner with product teams to improve release readiness and platform reliability (via careerplan.io/jobs/R-0157624-engineer-iii-systems-reliability-engineering-at-levistraussandco)
