Engineer II, Systems Reliability Engineering
Core
Provide hands-on production support and operations for the BCOM B2B commerce platform, ensuring stability and minimal business disruption.
Role type
Mid-level IC systems reliability engineer (production support) (via careerplan.io/jobs/R-0157608-engineer-ii-systems-reliability-engineering-at-levistraussandco)
Builds
B2B commerce platform, order management systems, checkout processes, and integration middleware
Domain
E-commerce, B2B commerce, enterprise IT operations
Required skills
incident triage, root cause analysis, ITSM processes, middleware integration, observability tools, batch process monitoring, runbook creation
Preferred skills
SAP, Adobe Experience Manager (AEM), e-commerce platform support, automation initiatives
Technologies
SAP, Adobe Experience Manager (AEM), middleware, observability tools
Responsibilities
Perform incident response and post-incident reviews; monitor platform health, queues, and alerts; create and maintain support documentation and operating procedures; partner with product teams on releases and continuous improvement.
Seniority
Mid-level, hands-on IC
