Retail Customer & Employee Experience Manager - Beyond Yoga
Core
Architect the retail employee and customer journey across all stores, leading operational, communication, training, and engagement strategies to deliver an elevated brand experience.
Role type
Senior Manager, Retail Customer & Employee Experience
Builds
Multi-year retail experience strategy, service/selling models, scalable training curriculum, retail communication governance, and operational roadmaps.
Domain
Retail Operations / Apparel / Employee Experience
Deliverable
product features
Required skills
Retail leadership, strategic program management, retail communications, workforce planning, learning and development, business planning, operational process design, cross-functional partnership
Preferred skills
Experience with retail task management platforms (YOOBIC, Zipline, Opterus, WorkJam), multi-unit retail organization management, executive collaboration
Technologies
YOOBIC, Zipline, Opterus, WorkJam
Responsibilities
Develop multi-year retail employee and customer experience strategy; Lead retail learning and development strategy from onboarding to leadership development; Lead retail communication strategy and workload governance; Build 3–5 year retail operational roadmap and governance model; Partner with Finance and Field Leadership on labor modeling and workforce optimization; Coach Retail Specialists and facilitate cross-functional accountability.
Seniority
Senior, hands-on IC with strategic leadership