Technical Application Scientist, Chemistry
Core
Provide expert-level technical support for chemical product portfolios by resolving complex chemistry-related questions and troubleshooting experiments for researchers and customers.
Role type
Technical Application Scientist II (Chemistry)
Builds
High-quality technical solutions and customer support for chemical analysis products
Domain
Life Sciences / Analytical Chemistry
Deliverable
client delivery
Required skills
Chemistry expertise, experimental troubleshooting, data interpretation, technical communication, CRM management, cross-functional collaboration
Preferred skills
Product training, knowledge base enhancement, cross-functional project participation
Technologies
CRM systems, chemical analysis tools
Responsibilities
Address customer inquiries via telephone, email, and web chat; manage technical cases from inquiry to resolution; collaborate with Quality Assurance and Product Management; maintain detailed customer interaction records; recommend enhancements to technical resources; participate in cross-functional projects
Seniority
Mid-level, hands-on IC
