Sr Service Support Representative
Core
Administer service contracts, process orders and tenders, and manage customer interactions to ensure timely and accurate service delivery.
Role type
Service Contract Administrator
Builds
Service contracts and tender submissions
Domain
Life Sciences / Scientific Instruments
Required skills
Contract administration, Tender management, Order processing, Data maintenance, ERP system usage, Customer relationship management, Multilingual communication (English, Spanish, Italian)
Preferred skills
Experience in Tender Office, Public/private tender support
Technologies
SAP, C4S, E1, Microsoft Office
Responsibilities
Process purchase orders and book service contracts, Create and review customer quotes, Coordinate tender submissions with internal departments, Maintain ERP system data, Ensure accurate processing of service calls and tenders
Seniority
Junior, 1-2 years experience