Customer Service Representative II
On-site
Core
Process high-end orders and manage customer lifecycle administration for North America, EMEA, and APJ regions.
Role type
Order Management Customer Service Representative
Builds
Order processing, quotations, and master data maintenance for global customers
Domain
Life Sciences / B2B Order Management
Required skills
Order management, Oracle JD Edwards, SAP, Microsoft Office, problem-solving, multi-tasking, time management
Preferred skills
Bachelor's degree, 1.5-3 years experience, night shift flexibility, strong communication
Technologies
Oracle JD Edwards, SAP, Microsoft Office
Responsibilities
Process high-end orders using ERP systems, ensure SLA and turnaround time adherence, escalate business process issues, maintain master data accuracy, solve straightforward customer problems
Seniority
Mid-level, hands-on IC
