Customer Service Representative II
Core
Process high-end orders and manage customer lifecycle administration for North America, EMEA, and APJ regions.
Role type
Order Management Customer Service Representative
Builds
Order processing and customer support workflows
Domain
Life Sciences / B2B Order Management
Required skills
Order management, Oracle JD Edwards, SAP, Microsoft Office, problem-solving, multi-tasking, time management
Preferred skills
Bachelor's degree, 1.5-3 years experience, night shift flexibility
Responsibilities
Process high-end orders using Oracle JD Edwards and SAP, ensure adherence to SLAs and turnaround times, escalate business process issues, solve straightforward customer problems, collaborate with cross-functional teams.
Seniority
Mid-level, hands-on IC