Manager, Customer Experience - Encompass Third Party
Core
Leads a team managing CapEx and Prepayment support while driving the broader customer experience across Third Party products, suppliers, sourcing, and digital channels.
Role type
Manager, Customer Experience (Third Party)
Builds
End-to-end Third Party purchasing experience, sourcing solutions, and digital capabilities
Domain
Life Sciences / Procurement / Sourcing
Required skills
Team leadership, CapEx/Prepayment management, Customer experience strategy, Cross-functional partnership, Process improvement, Supplier onboarding, Digital platform integration, Operational data analysis
Preferred skills
MBA, Capital Equipment experience, eCommerce knowledge
Technologies
Word, Excel, PowerPoint, Mainframe, Cognos, PowerBI
Responsibilities
Lead team in managing CapEx and Prepayment requirements; Serve as primary Customer Experience liaison; Coordinate supplier onboarding and enablement; Partner with Sourcing and Account Managers on strategic initiatives; Establish scalable workflows and KPIs; Prepare monthly updates to senior management
Seniority
Manager, hands-on leadership
