Customer Service Specialist II
Core
Manages communication, schedules, and shipments of customers' commercial orders for sterile injectable and oral solid dose drug products.
Role type
Senior Customer Service Specialist (Pharma)
Builds
Commercial order releases and shipments for drug products
Domain
Pharmaceutical manufacturing and supply chain
Required skills
order logistics management, complex issue resolution, contract adherence, supply chain monitoring, client relationship management, inventory management, batch status tracking, S&OP meeting participation
Preferred skills
Bachelor's degree in Science/Business/Production, 2+ years in customer service/science/production, Microsoft Suite proficiency
Technologies
Microsoft Word, Excel, PowerPoint
Responsibilities
Resolve complex customer issues, manage purchase order process, advise on contractual rights, manage client relationships via meetings/site visits, mitigate production/release issues, monitor supply chain deviations, execute routine requests (inventory/batch/samples), attend S&OP meetings
Seniority
Mid-level, hands-on IC
