Team Lead - Clarity
Core
Lead a team of technical support staff across Desktop Services and Network Communications to deliver innovative technology solutions and ensure service excellence.
Role type
IT Supervisor / Team Lead
Builds
IT infrastructure, desktop services, and network communications solutions
Domain
Information Technology
Required skills
IT infrastructure management, desktop services, network communications, team leadership, project management, service level management, stakeholder management, problem-solving, analytical capabilities
Preferred skills
Computer Science or Information Technology degree, flexible work arrangements experience, travel readiness
Technologies
Various computer software applications
Responsibilities
Supervise technical support staff across various IT disciplines, drive service excellence through cross-functional partnerships, develop and manage team performance, maintain service levels and quality metrics, provide strategic direction to the team, manage multiple priorities
Seniority
Mid-level, hands-on IC with leadership responsibilities