Field Service Engineer II
Core
Onsite installation, maintenance, troubleshooting, repair, qualification, and preventive maintenance of analytical and laboratory instrumentation.
Role type
Entry-level Field Service Engineer (IC)
Builds
Operational reliability of scientific instruments for research, manufacturing, and clinical customers
Domain
Life Sciences / Laboratory Instrumentation
Deliverable
physical/clinical work
Required skills
Electronics troubleshooting, Mechanical systems, Vacuum systems, Computer hardware/software, Technical documentation interpretation, Windows OS, Networking basics, Problem-solving, Customer service, Time management
Preferred skills
Analytical instrumentation experience, Cleanroom environment exposure, High-voltage electronics, Spectroscopy/Chromatography/Microscopy knowledge, Additional languages
Technologies
Windows, Microsoft Office, Networking tools
Responsibilities
Perform onsite installation, basic repairs, preventive maintenance, calibrations, and operational qualifications; Troubleshoot mechanical, electrical, vacuum, software, and networking issues; Respond to customer service requests and document all service activities; Support customer operator training on instrument operation; Manage assigned tools, test equipment, and service inventory; Travel daily within assigned territory to customer sites; Collaborate with Technical Support, Applications, Sales, and Engineering teams; Follow safety procedures while working with hazardous materials and high-voltage systems.
Seniority
Entry-level, hands-on IC