Senior Operations Support Specialist - FRENCH speaking
Core
Senior Operations Support Specialist acting as the first point of contact for B2B customers, handling inquiries via email and phone, dispatching tickets, and maintaining customer databases.
Role type
Senior Operations Support Specialist (Customer Service)
Builds
Professional service and operational support for B2B clients and internal engineering teams
Domain
Life Sciences / Scientific Instruments
Deliverable
client delivery
Required skills
French (C1), English (fluent), CRM/ERP systems, Microsoft Office, ticketing systems, database management, customer relationship management, problem-solving, prioritization
Preferred skills
3+ years customer service experience, experience with escalations, cross-functional collaboration
Technologies
SAP, ticketing systems, Microsoft Office
Responsibilities
Act as first point of contact for B2B clients via email and phone, dispatch emails to internal departments, create and assign tickets, create quotations, maintain customer databases and equipment records, provide cross-support within teams
Seniority
Senior, hands-on IC