Customer Service specialist III
Core
Manage customer relationships, drive process improvements, and ensure seamless order fulfillment for pharmaceutical products.
Role type
Senior Customer Service Specialist (Pharma Manufacturing)
Builds
Commercial orders, supply chain logistics, and client service programs for sterile injectable and oral solid dose drug products.
Domain
Pharmaceutical manufacturing and supply chain
Required skills
Customer relationship management, order logistics coordination, process improvement, supply chain monitoring, contract adherence, batch release support, ERP system management, stakeholder communication, inventory and batch status reporting, S&OP meeting facilitation
Preferred skills
Bachelor's degree in Supply Chain, Science, Business, or Production, 5+ years in pharmaceutical manufacturing, experience delivering high-level presentations, proficiency in Microsoft Suite
Technologies
ERP systems, Microsoft Office Suite
Responsibilities
Provide support and mentoring to junior Customer Service Specialists; act as CSS Lead for process and tool enhancements; resolve moderate customer issues and implement solutions; manage customer purchase order processes and forecast adherence; monitor product supply chain for specification changes and deviations; execute routine customer requests including inventory and batch status reports; attend demand and supply meetings to represent client requirements; update system information to support client PO dates and TAFQAR requirements; lead internal meetings to support batch release.
Seniority
Senior, hands-on IC
