Credit & Collections Representative II. - German speaker
Core
Manage end-to-end credit management and debt collection for an allocated portfolio of customers, including setting credit limits, placing order holds, and ensuring timely payments.
Role type
Credit & Collections Representative
Builds
Cash flow and timely invoice settlement for customer accounts
Domain
Life Sciences / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Credit limit evaluation, order hold management, customer negotiation via telephone, account status updates, complaint resolution, credit allocation, SLA adherence, data accuracy, prioritization, problem-solving
Preferred skills
Accounting or finance degree, experience with Oracle E1/SAP/CForia, general credit control experience
Technologies
Microsoft Office (Outlook, Excel), Oracle E1, SAP, CForia
Responsibilities
Evaluate credit limits on new and existing accounts, place and monitor accounts on hold, contact customers to schedule payments, update core systems with credit limits and hold status, resolve complex accounts with Team Leader, log and monitor customer complaints, allocate credits, meet collection targets and SLAs
Seniority
Individual Contributor, mid-level