On site service specialist
Core
On-site asset management and laboratory support services for key customer accounts, serving as the primary point of contact to ensure seamless service delivery.
Role type
Site Account Representative II (On-site Service Specialist)
Builds
Laboratory support services and asset management solutions for customers in Life Sciences, Healthcare, and related fields.
Domain
Life Sciences / Healthcare / Biomedical
Deliverable
product features
Required skills
Asset management, Laboratory operations knowledge, Microsoft Office suite, Customer relationship management, Problem-solving, Regulatory compliance knowledge (GMP/GLP), Physical capability for lab environment, Travel coordination
Preferred skills
R&D laboratory standards knowledge, Laboratory equipment and instrumentation experience, Quality systems knowledge
Technologies
Microsoft Office (Word, Excel, PowerPoint)
Responsibilities
Manage day-to-day operations for customer accounts, Coordinate service activities, Maintain customer satisfaction standards, Prioritize tasks and meet deadlines
Seniority
Entry to Mid-level, no prior experience required with advanced degree or 2+ years experience