Credit & Collections Representative (German Speaker)
Core
Manage a portfolio of up to 300 German customer accounts, handling credit decisions, debt collection, and complex account investigations to ensure timely payments.
Role type
Credit & Collections Representative
Builds
Cash flow and healthy customer relationships for Thermo Fisher Scientific
Domain
Life Sciences / B2B Finance
Required skills
Fluent German (written/spoken), English, customer communication, negotiation, root-cause analysis, credit assessment, prioritization, Microsoft Office (Excel/Outlook)
Preferred skills
Experience with Oracle E1, SAP, or CForia, Accounting/Finance qualification
Technologies
Oracle E1, SAP, CForia, Microsoft Office
Responsibilities
Proactively contact customers to agree payment timelines, prioritize high-value invoices, investigate complex account issues, assess and maintain credit limits, review accounts for credit holds, partner with internal teams to resolve disputes, recommend next steps for complex accounts, ensure accurate record-keeping, meet collection targets, and mentor colleagues.
Seniority
Individual Contributor