Credit & Collections Representative (German Speaker)
Core
Manage a portfolio of up to 300 German customer accounts, balancing debt collection with credit decisions and relationship management.
Role type
Credit & Collections Representative
Builds
Cash flow and customer relationships for Thermo Fisher Scientific's German market
Domain
Life Sciences / Healthcare / Finance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Fluent German (written/spoken), English (written/spoken), debt collection, credit assessment, root-cause analysis, stakeholder partnership, dispute resolution, data accuracy, prioritization, Microsoft Office (Excel/Outlook)
Preferred skills
Experience with Oracle E1, SAP, or CForia, Accounting/Finance qualification
Responsibilities
Proactively contact customers to agree payment timelines, prioritize high-value invoices, investigate complex account issues, assess and maintain credit limits, review accounts for credit holds, partner with internal teams to resolve disputes, recommend next steps for complex cases, ensure correct payment allocation, maintain accurate customer records, meet collection targets and SLAs, mentor new colleagues
Seniority
Individual Contributor, entry-to-mid level