Supervisor, Field Service - New England
Core
Lead and manage a team of field service engineers to provide technical support, troubleshooting, and repair for complex scientific and laboratory instrumentation.
Role type
Senior Field Service Supervisor
Builds
Field service operations and customer support for laboratory equipment
Domain
Life Sciences / Laboratory Instrumentation
Deliverable
client delivery
Required skills
Team leadership and mentorship, complex instrument troubleshooting, service operations coordination, customer relationship management, KPI monitoring, regulatory compliance, workforce planning, territory management
Preferred skills
Prior experience leading a team of engineers, experience managing parts inventory and revenue objectives
Technologies
Laboratory instrumentation, diagnostic data tools, service reporting systems
Responsibilities
Lead, mentor, and develop a team of field service engineers; Coordinate daily service operations and ensure timely issue resolution; Oversee complex troubleshooting and repair of advanced systems; Monitor and manage service KPIs, performance metrics, and quality standards; Build and maintain strong customer relationships; Ensure compliance with safety protocols, regulatory requirements, and quality systems
Seniority
Senior, hands-on IC with management responsibilities
