Field Service Supervisor Benelux
Core
Guide and support a team of field service engineers to deliver exceptional technical service and operational excellence for customers.
Role type
Field Service Supervisor
Builds
Field service operations and customer support for scientific instrumentation
Domain
Life Sciences / Environmental Monitoring / Instrumentation
Deliverable
client delivery
Required skills
Complex system troubleshooting, team leadership, service management software, CRM systems, project management, KPI management, regulatory compliance, physical labor (lifting 50 lbs), travel management
Preferred skills
Engineering or Sciences degree, EPA/HVAC/R/Electronics certifications, multilingual skills
Technologies
Service management software, CRM systems, Microsoft Office suite
Responsibilities
Coordinate service activities, manage team performance, maintain customer relationships, troubleshoot complex technical issues, manage service KPIs and continuous improvement initiatives
Seniority
Mid-level Supervisor