RTS Sr Technical Support Specialist.
Core
Provide advanced technical expertise and leadership for high-performance electron microscopy and analytical systems, resolving complex issues and supporting global teams.
Role type
Senior IC technical support specialist (electron microscopy)
Builds
Operational reliability of SEM, TEM, and EFA systems for scientific research and analysis
Domain
Scientific instrumentation / Electron microscopy
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Electron microscopy systems knowledge (SEM, TEM, EFA), troubleshooting electronics/mechanics/optics/vacuum/software, technical training development, customer relationship management, structured problem-solving, remote support tool proficiency, quality systems and regulatory compliance
Preferred skills
Electronics, Mechanical Engineering, Applied Physics, or Systems Engineering background, additional language skills
Technologies
SEM, TEM, EFA, remote support tools
Responsibilities
Resolve complex technical issues on advanced scientific instrumentation, serve as liaison between field service, R&D, and customers, develop technical documentation and training, support new product introductions, manage multiple priorities across global teams
Seniority
Senior, hands-on IC