Lead Customer Care Engineer
Core
Install, maintain, troubleshoot, and repair complex analytical and scientific instruments (LCMS & HPLC) for customers in research, industrial, and healthcare settings.
Role type
Field Service Engineer II (Instrumentation)
Builds
Operational status of sophisticated analytical equipment for scientific and industrial clients
Domain
Life Sciences / Analytical Instrumentation
Deliverable
physical/clinical work
Required skills
Electronics troubleshooting, mechanical troubleshooting, high vacuum systems knowledge, high voltage equipment handling, technical documentation interpretation, system maintenance training, compliance environment experience, Chromeleon software proficiency
Preferred skills
MSc Chemistry, Electronics/Engineering background, additional language proficiency
Technologies
LCMS, HPLC, Chromeleon, Microsoft Office
Responsibilities
Install, maintain, troubleshoot, and repair complex equipment; provide training for customers and users on system maintenance; complete and submit field service reports; provide feedback to product quality teams regarding system problems; respond to customer needs with short notice.
Seniority
Mid-level, hands-on IC