イオンクロマトグラフ テクニカルサポート
Core
Provide technical support for ion chromatography (IC) instruments via phone and email, troubleshoot issues, and guide customers on operation and analysis methods.
Role type
Technical Support Engineer (Ion Chromatography)
Builds
Troubleshooting solutions and operational guidance for IC systems
Domain
Analytical Chemistry / Instrumentation
Deliverable
client delivery
Required skills
Ion chromatography (IC) principles and operation, Liquid chromatography (LC) fundamentals, Sample pretreatment knowledge, CRM system usage, Technical documentation creation, Microsoft Office proficiency
Preferred skills
Field service experience, Application support experience, Chemical engineering background, English technical reading
Technologies
CRM systems, Microsoft Office
Responsibilities
Handle technical inquiries via phone and email, Perform troubleshooting for instrument and analysis issues, Guide customers on operation and analysis techniques, Collaborate with field service engineers and application specialists, Escalate technical issues to overseas factories and R&D, Create and update knowledge bases and technical documents, Participate in root cause analysis and preventive improvement activities