IT Support Engineer
Core
Lead IT Technician providing enterprise-wide IT support, infrastructure management, and leadership for collaboration tools in a pharmaceutical cleanroom environment.
Role type
Lead IT Technician (Level 1/2 Support & Infrastructure)
Builds
IT support services, hardware/software deployments, and secure network infrastructure for global scientific teams
Domain
Pharmaceutical / Life Sciences / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows platform administration, ServiceNow (SNOW) incident management, laptop imaging and deployment, network and VPN configuration, server management and virtualization, iOS device management, SCADA systems knowledge, LIMS knowledge, IT asset management
Preferred skills
Professional IT certifications (networking, server management, security), advanced English proficiency
Technologies
Windows, Microsoft Office 365, ServiceNow, SCADA, LIMS, iOS
Responsibilities
Diagnose and resolve hardware, software, and enterprise application issues; perform laptop imaging, deployment, and hardware refresh; manage incidents, service requests, and change requests; provide Level 1 and Level 2 IT support for end users in a pharmaceutical environment; maintain cybersecurity standards
Seniority
Mid-level, hands-on IC with leadership responsibilities