Customer Service Specialist II
Core
Manage end-to-end quote-to-cash processes, service call creation, billing, and master data for scientific instruments and consumables.
Role type
Senior Customer Service Specialist (Operations)
Builds
Quote-to-cash workflows, service entitlements, billing portals, and master data records for global commercial operations.
Domain
Life Sciences / Scientific Instruments / Commercial Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Quote-to-order and order-to-cash process management, ERP and CRM system proficiency, complex customer requirement handling, conflict resolution, process improvement identification, multi-tasking under pressure, data validation and cleanup, cross-functional coordination, performance metric tracking.
Preferred skills
People management experience, advanced English communication skills, knowledge of scientific instrument installation and warranty processes.
Technologies
ERP systems, CRM tools, Microsoft Office (Outlook, Excel, Word, PowerPoint)
Responsibilities
Create quotes and process parts orders, manage end-to-end service calls including pre-sales and warranty activities, execute invoice and portal management, maintain master data accuracy, support post-installation entitlements and contract creation, coordinate service inquiries and documentation, provide sales support and CRM updates, coach team members on complex cases.
Seniority
Senior, hands-on IC with leadership potential