Customer Service Specialist II
Core
Manage end-to-end quote-to-cash processes, service call creation, and billing for scientific instruments and consumables.
Role type
Senior Customer Service Specialist (Operations)
Builds
Quote-to-cash workflows, service entitlements, and billing for life science customers
Domain
Life Sciences / Scientific Instruments
Required skills
Quote-to-order and order-to-cash process management, ERP and CRM proficiency, conflict resolution, process improvement, data validation, multi-tasking under pressure
Preferred skills
People management, advanced English communication, training and onboarding
Technologies
ERP systems, CRM tools, Microsoft Office (Outlook, Excel, Word, PowerPoint)
Responsibilities
Support quote-to-cash process including quote creation, order processing, and invoice generation; Manage end-to-end service call creation from pre-sales to warranty activities; Execute invoice and portal management for billing; Maintain master data accuracy and compliance; Serve as coordination point for service inquiries and warranty reports; Provide enhanced sales support including CRM changes and non-standard request approvals; Contribute to continuous improvement initiatives and process documentation.
Seniority
Senior, hands-on IC with leadership potential