Senior Customer & Technical Training Specialist
Core
Designing and delivering high-quality technical training programs and educational content for customers and internal teams on analytical instruments and laboratory solutions.
Role type
Senior Customer & Technical Training Specialist
Builds
Comprehensive training strategies, workshops, virtual sessions, and e-learning modules for product portfolios.
Domain
Life Sciences / Analytical Instruments / Laboratory Solutions
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Instructional design, adult education, technical facilitation, e-learning development, LMS management, project coordination, complex concept explanation, documentation creation, Microsoft Office proficiency.
Preferred skills
Electrical or Automation Engineering background, regulated environment experience (pharmaceutical/biotech), additional languages beyond English.
Technologies
Articulate 360, Camtasia, Brainshark, Learning Management Systems (LMS), Microsoft Office suite.
Responsibilities
Develop and deliver technical and soft-skills training programs, create engaging training materials and documentation, coordinate cross-functional training initiatives, facilitate in-person and virtual learning sessions.
Seniority
Senior, hands-on IC
