Supervisor, Field Service
Core
Lead and support a team of field service engineers to deliver technical service for analytical laboratory instrumentation, ensuring operational excellence and customer satisfaction.
Role type
Senior IC field service supervisor (analytical instrumentation)
Builds
Service delivery for analytical laboratory instrumentation
Domain
Life Sciences / Analytical Chemistry
Deliverable
client delivery
Required skills
Ion Chromatography, Liquid Chromatography, Mass Spectrometry, chromatography acquisition and processing software, ISO quality systems, safety protocols, GLP regulatory compliance, project management, KPI management, team leadership, problem-solving
Preferred skills
Engineering or Sciences degree, customer relationship management, Microsoft Office suite
Technologies
chromatography acquisition and processing software, Microsoft Office suite
Responsibilities
Guide and support a team of skilled field service engineers, coordinate service activities, manage team performance, maintain strong relationships with customers and internal stakeholders, manage service KPIs and continuous improvement initiatives, perform service functions including lifting up to 50 lbs
Seniority
Senior, hands-on IC with leadership