Customer Service / Installation Coordinator (m/f/d) DACH
Core
Coordinate the entire instrument installation process from pre-installation through completion, ensuring seamless customer experiences and laboratory readiness.
Role type
Installation Coordinator
Builds
Instrument installations for scientific and life science customers
Domain
Life Sciences / Scientific Instruments
Deliverable
client delivery
Required skills
Project management, coordination and planning, customer-facing communication, multitasking, problem-solving, prioritization, Microsoft Office proficiency
Preferred skills
Field service organization experience, service sales experience, SAP, C4S
Technologies
SAP, C4S, Microsoft Word, Excel, Outlook
Responsibilities
Coordinate installation projects from pre-installation to completion, conduct pre-installation courtesy calls and checks, plan and prioritize Field Service Engineer installations, maintain equipment master records and create installation jobs, process Field Service Reports, escalate non-technical issues
Seniority
Individual Contributor