Technical Support/Maintenance Supervisor
Core
Guide a team delivering technical support for scientific instruments and solutions, overseeing day-to-day operations and ensuring customer service excellence.
Role type
Senior IC technical support supervisor
Builds
Customer solutions for scientific instruments
Domain
Life sciences / Scientific instrumentation
Deliverable
client delivery
Required skills
Team leadership, technical problem resolution, quality standards implementation, cross-functional collaboration, performance metrics analysis, regulatory compliance, CRM systems, project management, resource planning
Preferred skills
Science or engineering background, systematic issue resolution approach, coaching and mentoring, multicultural environment navigation
Technologies
Microsoft Office suite, remote support applications, CRM systems
Responsibilities
Manage workload distribution, mentor and develop team members, maintain relationships with R&D and operations teams, implement quality standards, analyze performance metrics, ensure regulatory compliance
Seniority
Senior, hands-on IC with team management