Area Service Manager
Core
Guide and support a team of field service engineers to deliver exceptional service for laboratory equipment, ensuring operational excellence and customer satisfaction.
Role type
Senior Field Service Supervisor
Builds
Service delivery for laboratory equipment (CO2 incubators, centrifuges, ovens, furnaces, refrigerators, ULT freezers)
Domain
Life Sciences / Laboratory Equipment / Field Service
Deliverable
client delivery
Required skills
Laboratory equipment maintenance and servicing, team leadership and performance management, customer relationship management, ASP field force training and coaching, service KPI and operational metrics management, sales strategy execution for service offerings, service management software and CRM proficiency, regulatory compliance and safety protocols, physical ability to lift 50 lbs
Preferred skills
None stated
Technologies
Service management software, CRM systems, Microsoft Office Suite
Responsibilities
Coordinate service activities, manage team performance, strengthen Authorized Service Provider (ASP) field force capabilities, drive superior customer experience and profitable service business expansion, develop and execute sales strategies for service offerings, manage service KPIs and continuous improvement initiatives
Seniority
Senior, hands-on IC with leadership responsibilities