Field Service Engineer (TEA) – NJ
Core
Install, maintain, troubleshoot, and repair complex Trace Elemental Analysis instruments (ICP-MS, AAS) at customer sites to ensure scientific data integrity.
Role type
Field Service Engineer II (Instrumentation)
Builds
Operational status of analytical instruments for research, industrial, and healthcare customers
Domain
Scientific instrumentation / Analytical Chemistry
Deliverable
physical/clinical work
Required skills
Electronics troubleshooting, mechanical troubleshooting, component-level diagnosis, reading technical schematics, customer training, territory management, service documentation
Preferred skills
Advanced degree in related field, relevant certifications
Technologies
ICP-MS, AAS, service management software, Microsoft Office
Responsibilities
Perform installation, preventive maintenance, troubleshooting, and repair of Trace Elemental Analysis instruments; Diagnose electronics, mechanical, ultra-high vacuum, and high-voltage issues; Train customers on equipment operation and maintenance; Document field service activities and submit reports; Manage territory scheduling, travel, and parts coordination; Partner with internal teams to resolve complex issues
Seniority
Mid-level, hands-on IC