Field Service Engineer
Core
Repair, maintenance, and installation of Cytomat Products, Laboratory Automation (LAI) products, and selected third-party equipment at customer sites across Europe.
Role type
Field Service Engineer (Laboratory Automation)
Builds
Service contracts and customer support services for laboratory automation systems
Domain
Life Sciences / Laboratory Instrumentation / Robotics
Deliverable
physical/clinical work
Required skills
troubleshooting laboratory equipment, automation systems, robotics, instrumentation, schematics interpretation, diagnostic tools, basic programming, serial communications, networking
Preferred skills
Momentum software knowledge, additional European languages
Technologies
Cytomat, LAI systems, Momentum software
Responsibilities
Schedule and perform on-site maintenance, repair, and installation of Cytomat and LAI systems; Deliver on-site training on system service and operation; Manage and maintain local spare parts inventory; Diagnose issues remotely or via phone and coordinate on-site interventions; Dispatch and manage third-party service providers; Monitor contract, warranty, and service status for installed customer base
Seniority
Mid-Senior, hands-on IC
