Technical Implementation Specialist
Core
Implement and provide technical support for Cell & Gene Therapy (CGT) software applications at customer sites, translating requirements into practical deployment plans.
Role type
Senior IC technical implementation specialist
Builds
CGT Technologies portfolio software application deployments
Domain
Biotechnology/Pharmaceutical manufacturing software
Required skills
software implementation, systems integration, system administration, project management, troubleshooting, API integration, computerized system validation, regulatory compliance (21 CFR Part 11/EU Annex 11), stakeholder coordination
Preferred skills
cybersecurity knowledge, change control processes
Technologies
Microsoft Windows Server, Microsoft SQL Server, Active Directory, web applications, APIs, VPNs, firewalls
Responsibilities
Define implementation scope and prerequisites based on customer environments; develop and manage installation, configuration, and integration plans; coordinate with customer IT, automation engineering, and Quality functions; troubleshoot connectivity and performance issues; support customer testing, validation, and acceptance activities; gather and communicate customer feedback to product management.
Seniority
Senior, hands-on IC
