Product Complaint Coordinator
Core
Primary notification and consolidation point for receiving and processing basic complaint investigation activities to ensure regulatory compliance and meet customer needs.
Role type
Product Complaint Coordinator
Builds
Customer complaint investigation reports and closure documentation
Domain
Healthcare / Quality Management
Deliverable
client delivery
Required skills
complaint investigation, documentation capture, sample retrieval and tracking, data processing, escalation management, regulatory compliance adherence
Preferred skills
flexibility, computer skills (Word, Excel), cross-functional collaboration
Responsibilities
Perform complaint investigation and closure per established procedures; capture all complaint information and necessary documentation; follow up to collect required information; coordinate sample retrieval and return tracking; provide timely responses to PMQA including status updates and final reports; respond to non-complex inbound support issues; escalate customer and product specific complaints to Quality Engineering; process requests for data and complaint details; escalate customer feedback regarding quality processes
Seniority
Individual Contributor, operational level
